Law Hired platform status and support escalation
This page is the stable public entry point for operational communication. It does not manufacture an uptime percentage or claim an SLA that has not been contractually established.
How it works
Current access
If you can reach this page but cannot access an app workflow, contact support with the affected URL, time, account role, and a description that excludes privileged content.
Incident communication
Confirmed material incidents are investigated, contained, documented, and communicated to affected customers through appropriate channels.
Maintenance
Planned maintenance affecting availability is communicated when operationally material.
Evidence
Regression results, monitoring, logs, and customer reports inform incident triage; passing a route probe is not treated as proof of every workflow.
What you can hold us to
No unsubstantiated uptime percentage
No implied contractual SLA
Security incidents use a separate response process
Public updates avoid exposing customer data or security-sensitive detail
Questions firms ask
Is there a contractual uptime SLA?
No public SLA is claimed on this page. Contract-specific commitments, if any, must be written in the customer agreement.
How do I report an outage?
Use the contact page and include the affected surface, timestamp, account role, and safe reproduction steps.
Where should I report a security issue?
Use the security contact identified in Law Hired’s security materials rather than posting sensitive details publicly.